Virtual Assistant Websites: The Artificial Intelligence Applied in the Day to Day
There is no one who does not value a good experience and a great service when searching for a service. Delighting the consumer, who is increasingly demanding, is not a simple task, since in the digital era, expectations are even greater than in the past.
We are living in a mixed physical and digital world and the distinction between the two sometimes gets a bit confusing.
While they are looking for something practical, objective and even automated, people are drawn to more personal experiences in which they feel welcomed and even “embraced”.
It is from studies that have proven such experiences that there has grown the search for companies wishing to invest in Virtual Assistant Websites.
How Virtual Assistant Websites facilitate customer service
Currently virtual assistant are able to perform simple tasks and some even a little complex, with more agility, precision and even affection, ensuring a great customer service and a unique experience.
There are already Virtual Websites able to dialogue with the user, answer questions, solve doubts, see the weather forecast, make connections, keep company and even ask for an Uber.
A virtual assistant is a virtual “employee” capable of providing support and a unique service experience, often even better and more objective than a “human”.
However, it is important to establish where VA websites fit together and where they can reap good results and which tasks are still exclusively for humans. For this, it is important to make a study of each “business”, customer analysis, social monitoring and its objectives with regard to VA’s. It is worth remembering that when we speak in the digital world, there is not only a right path, but the one that best fits your business.
Virtual Assistant Websites Will Replace Traditional Applications
According to Gartner, the number of consumers by means of messaging applications and personal virtual assistants keeps growing. The survey set up that 35% of respondents started to use VPAs (Virtual assistants) in 2016, 4% higher than the year 2015 and by 2017 that number should increase further.
Also according to Gartner, the most used personal assistants in the year 2016 were Siri and Google Now, among the most sought after functions were the weather forecast, the search for places to visit or news. You can even ask Siri to read your messages on WhatsApp or ask Google Now to put your favorite music to play on Spotify.
Therefore, there is a need for companies and brands to seek ways to improve the service offered and incorporate technology to day-to-day and in the experiences of their customers and consumers, especially without the need for customers to download an application for each service offered.
However, Virtual Assistant Websites already go much further than this, more and more they will replace traditional applications that were previously only possible in certain applications.
According to Gartner, the most popular messaging applications are WhatsApp and Facebook Messenger, and although they are already attractive enough for users, it is expected that there will be even more features added to them, such as the Bots within itself Facebook, which provide the possibility of doing business without leaving the application, etc.
It has already been proven that people currently spend more time on messaging applications than on social networks themselves, and this is more than positive for those looking to invest in Virtual Personal Wizards. Messaging applications are the future and Virtual Assistant, probably in the near future, will be the means by which users will access such services.